Terms & Conditions

The Site is operated by NIR COFFEE LLC, a limited liability company organized under the laws of the State of Wyoming, United States, with registered address at 30 N Gould St, Sheridan, WY 82801, United States. Orders are roasted, packed, and dispatched on our behalf by our fulfillment partner, CV. Ngalam Indonesia Reserve Coffee, from Malang, Indonesia. General enquiries: hello@nircoffee.id. Order enquiries: orders@nircoffee.id.

• "Site" means our international online store and any subdomain operated by us.
• "You" / "User" means any visitor to the Site or person placing an order, whether as a guest or registered user.
• "Account" means a registered user profile on the Site.
• "Order" means an offer to purchase Products through the Site, accepted by us in accordance with section 6.
• "Products" means coffee and related goods listed for sale on the Site.
• "Fulfillment Partner" means CV. Ngalam Indonesia Reserve Coffee, Malang, Indonesia, which fulfills and dispatches Orders on our behalf.

You must be at least 18 years old and have the legal capacity to enter into a binding contract in order to place an Order or hold an Account. We ship only to the countries offered at checkout; the list of served countries may change over time. By using the Site you confirm that you meet these requirements.

You are responsible for keeping your Account credentials confidential and for all activity that takes place under your Account. Notify us immediately at hello@nircoffee.id if you suspect unauthorized use. We may suspend or terminate Accounts used in breach of these Terms or for fraudulent activity.

All prices on the Site are in United States Dollars (USD). Your checkout total covers the Products and international delivery to your address; import duties or taxes charged by your country's customs authority are billed to the recipient by customs, not by us (see section 8). We strive for accuracy but reserve the right to correct pricing or specification errors before an Order is accepted; if a corrected price is materially higher you may cancel the Order at no charge.

An Order is an offer by you to purchase Products. We accept the Order when we send a confirmation email AND payment has been captured by Stripe, our payment processor. Until that point we may refuse the Order, including (without limitation) for stock availability, suspected fraud, destination restrictions, or pricing error. You may cancel an Order at no charge while it is unpaid (awaiting payment). Because our coffee is roasted to order, fulfillment begins promptly after payment is captured; once payment has been captured the Order is final and cannot be canceled at your request, except where the mandatory consumer law of your country of residence grants you a non-waivable cancelation or withdrawal right, in which case that right is unaffected. This section does not affect your remedies where a Product arrives defective, wrong, or missing — those are handled under our Refund Policy.

Payment is by credit or debit card, processed by Stripe. Card details are entered directly into Stripe's secure payment elements and are never transmitted to or stored on our servers; tokenized references held by Stripe are used solely for payment capture and refund processing. Refunds, where approved, are returned to the original payment method per the Refund Policy.

Orders are dispatched by our Fulfillment Partner from Malang, Indonesia, using third-party international carriers selected for your destination. Your checkout total covers the Products and the international delivery fee; any import duties, taxes, or clearance fees levied by your country's customs authority are the recipient's responsibility and are billed to you by customs, not by us. Our delivery responsibility is to: (a) select goods that match your Order, (b) pack them appropriately for international transit, (c) declare the shipment accurately, and (d) hand the parcel to the international carrier. Once the carrier has accepted custody, carriage is performed by the third-party carrier and its destination-country delivery partners, over whose networks we have no operational control. If your parcel is delayed, damaged in transit, lost, or not delivered, contact orders@nircoffee.id: we will pursue a claim with the carrier on your behalf and pass on to you any compensation the carrier pays. To the maximum extent permitted by applicable law, we are not liable for in-transit loss, theft, damage, delay, or non-delivery where a carrier claim is not possible, is rejected, or compensation is otherwise unavailable, nor for events caused by an inaccurate, incomplete, or subsequently changed delivery address, an unreachable recipient, or customs decisions. You are responsible for providing an accurate, complete delivery address and a reachable phone number, and for ensuring the Products may lawfully be imported into your country for personal use. If a parcel is returned, destroyed, or abandoned because customs charges were refused, import was not permitted, the address was inaccurate, or the recipient was unreachable, we may deduct our unrecoverable carriage and return costs from any refund. Estimated delivery times displayed at checkout are carrier-published estimates and are not a binding promise; international transit times can be affected by customs processing, weather, public holidays, and regional disruptions. Nothing in this clause limits any mandatory rights the consumer law of your country of residence grants you.

Our return, refund, and cancelation policy is set out in detail on our Refund Policy page. Nothing in these Terms or that policy limits any mandatory rights the consumer law of your country of residence grants you.

Wholesale purchasing is not offered through the international Site. For wholesale or business enquiries, contact hello@nircoffee.id.

When you submit reviews, comments, or other content to the Site, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with operating the Site. You must not submit content that is unlawful, defamatory, obscene, infringes intellectual property, or violates anyone's privacy.

The Site, including its design, code, photography, and copy, is owned by NIR COFFEE LLC or its licensors and is protected by applicable intellectual-property laws. The NiR Coffee brand is owned by CV. Ngalam Indonesia Reserve Coffee and used by NIR COFFEE LLC under licence. You may view the Site for personal, non-commercial use only. Any other use requires our prior written consent.

The Site is provided "as is" without warranties of any kind beyond those that cannot be excluded by law. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Site or any Order is limited to the amount you paid for the Products in the Order giving rise to the claim. Nothing in this section limits liability that cannot be excluded under the mandatory law of your country of residence, or liability for fraud or wilful misconduct.

You agree to indemnify and hold us harmless from claims arising out of your breach of these Terms, your misuse of the Site, or your violation of applicable law.

We may terminate or suspend your Account or access to the Site for breach of these Terms, fraudulent activity, or as required by law. Termination does not affect rights and obligations that accrued before termination.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms that cannot be resolved by good-faith negotiation shall be submitted to the state or federal courts located in Wyoming, United States. If you are a consumer, this clause does not deprive you of the protection of mandatory consumer-protection rules, or of access to the courts, of your country of habitual residence where the law of that country so provides.

We may update these Terms from time to time. The version date at the top of this page indicates the current version. Material changes will be communicated to existing users via email or in-app notice; continued use of the Site after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms please contact: NIR COFFEE LLC, 30 N Gould St, Sheridan, WY 82801, United States. Email: hello@nircoffee.id.

These Terms are effective as of 06-09-2026.