Data Subject Rights & Requests

You have the right to:

• Access — obtain confirmation of whether we process your personal data, and a copy of that data.
• Rectify — request correction of inaccurate or incomplete personal data.
• Delete — request erasure of your personal data, subject to legal retention obligations (e.g. tax records).
• Restrict — ask us to limit how we use your data while a complaint is being investigated.
• Port — receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.
• Withdraw consent — at any time, where processing is based on consent. Withdrawal does not affect prior lawful processing.
• Complain — to the Indonesian Ministry of Communication and Informatics (Kominfo) or, where applicable, your local data-protection authority.

Send an email to hello@nircoffee.id with the subject line [DATA REQUEST] <type> (for example: [DATA REQUEST] Access). Use the template below — copying the relevant fields helps us respond faster.

To: hello@nircoffee.id
Subject: [DATA REQUEST] <Access | Rectify | Delete | Restrict | Port | Withdraw>

Hello NiR Coffee team,

I am writing to exercise my rights under UU PDP / GDPR.

Full name (as on account):
Email address used with NiR Coffee:
Account ID (if known):
Type of request: <Access | Rectify | Delete | Restrict | Port | Withdraw>
Details (what data, what correction, etc.):

I confirm that the information above is accurate and that I am the data subject (or am authorised to act on behalf of the data subject).

Kind regards,
<Your name>

To protect your data we may need to verify your identity before fulfilling a request. We do this in the lightest-touch way available — typically by replying from your registered email address, or in higher-risk cases by asking a small set of account-specific questions. We will never ask for your password or full card number.

We acknowledge requests within 7 working days and respond substantively within 30 days, in line with UU PDP. If a request is unusually complex we may extend the response window by up to a further 30 days; if so we will tell you why before the original deadline. There is no fee for routine requests; for repeated or unfounded requests we may charge a reasonable administrative fee or refuse the request, in which case we will explain why.

If you are not satisfied with how we have handled your request, you have the right to lodge a complaint with the Indonesian Ministry of Communication and Informatics (Kementerian Komunikasi dan Informatika, "Kominfo"). Where applicable you may also contact your local supervisory authority. We would, however, appreciate the chance to address your concerns first — please write to hello@nircoffee.id.

All data-rights requests: hello@nircoffee.id with subject line [DATA REQUEST] <type>.

This page is effective as of 2026-05-05.